Facebook has blocked Australian users from sharing or viewing news content on the platform, causing much alarm over public access to key information.
Australians woke up on Thursday to find the Facebook pages of all local and global news sites were unavailable.
Several government health, emergency and other pages were also blocked on Thursday – something the tech giant later asserted was a mistake.
Australia’s government said the ban threatened Facebook’s “credibility”.
Those outside of Australia are also unable to read or access any Australian news publications on the platform.
Facebook’s move is in response to a proposed law in Australia which would make tech giants pay for news content.
Companies like Google and Facebook have argued the law doesn’t reflect how the internet works, and unfairly “penalises” their platforms.
The Australian government has said it is proceeding with the law, which passed parliament’s lower house on Wednesday.
“Facebook needs to think very carefully about what this means for its reputation and standing,” Communications Minister Paul Fletcher told the ABC.
Why is Facebook doing this?
But Facebook said the law left it “facing a stark choice: attempt to comply with a law that ignores the realities of this relationship, or stop allowing news content on our services in Australia”.
Australian publishers are also restricted from sharing or posting any links on their Facebook pages. The national broadcaster, the ABC, and newspapers like The Sydney Morning Herald and The Australian have millions of followers.
Facebook said that it helped Australian publishers earn about U$407m ($316m; £228m) last year through referrals, but for itself “the platform gain from news is minimal”.
The law sought “to penalise Facebook for content it didn’t take or ask for”, said the company’s local managing director William Easton.
What happened with the government sites?
Facebook’s change also denied Australians access to the pages of many key government agencies, including police and emergency services, health departments and the Bureau of Meteorology.
Other pages for charities, politicians, sports groups and other non-news organisations were also affected.
Facebook later released a statement which said these pages had been “inadvertently impacted” and would be reinstated, though it did not give a deadline.
A spokesperson said the company had “taken a broad definition” of the term “news content” in the law.
How have Australians responded?
The ban sparked an immediate backlash, with many Australians angry about their sudden loss of access to trusted and authoritative sources.
Several pointed out that Facebook was one crucial way that people received emergency news updates about the pandemic and national disaster situations.
Human Rights Watch’ Australia director said Facebook was censoring the flow of information in the country – calling it a “dangerous turn of events”.
“Cutting off access to vital information to an entire country in the dead of the night is unconscionable,” said Elaine Pearson.
What is the government doing?
Australia’s conservative government is standing by the law – which will be debated again in parliament today. It has broad cross-party support.
Treasurer Josh Frydenberg tweeted that he had a “constructive” discussion with Facebook chief executive Mark Zuckerberg on Thursday.
“He [Mr Zuckerberg] raised a few remaining issues with the government’s news media bargaining code and we agreed to continue our conversation to try to find a pathway forward,” he said.
Facebook wants to call the shots
Australia is not a big market for Facebook. And Facebook says news isn’t a big driver of revenue for the company. So why does it care so much about this law?
This is far more about the principle. Other countries have been looking at what is happening in Australia. There’s speculation that Canada, even the EU could follow Australia’s lead – something Facebook wants to avoid.
Facebook does already pay for some news. It’s entered into commercial deals with media companies in the UK, for example.
What Facebook wants to do, however, is call the shots.
Its executives do not want governments to step in, telling them they have to pay for news – and even setting the price.
Facebook, then, has decided to show that there are consequences for governments if they want to take muscular action against Big Tech.
But that could backfire spectacularly. That Facebook can essentially switch off Australian news on its platform is already being criticised as anti-democratic – even authoritarian – in some quarters.